hubsell data is segmented through the status of the prospect. Each status has a meaning and is assigned either automatically by hubsell or manually by the user.
In this FAQ, we list all the statuses that are currently present in hubsell, when the statuses are assigned and what they mean.
New: new prospects which have never been targeted before by the user.
All prospects are automatically assigned the status "New" once they have been provided into the user's account.
In Cadence: Prospects which have been added to a cadence but have not yet been emailed.
Delivered: The number of prospects which have been targeted via email or LinkedIn at least once. Once they reply, their status will be changed from delivered to any other suitable status.
Bounced: Prospects which did not receive an email due to their email being invalid.
Opened: Prospects which have opened an email of yours.
Auto: Prospects which have sent an automatic reply such as out of office, sick-leave, paternity/maternity leave etc.
Unsubscribe: Prospects which have asked to be removed from your target list or unsubscribed.
Replied: Prospects which have replied and not been identified as a specific type of reply.
Engaged: Prospects which have been given the statuses, "Replied Positive" or "Replied neutral"
Contacted: A message has been sent and delivered to the prospect.
Every reply status stops the sequence of follow-up emails.
Targeted via other channels: Prospects which have replied via any other channel besides email or LinkedIn. For example - via telephone
Replied via other contact: Prospects replied notifying that a colleague of theirs has replied or is in touch with your company.
Replied Neutral - Postponement: Prospects who want to follow-up with you at another time in the future.
Replied Neutral - Referral: Prospects replied notifying that they forwarded the email to a colleague or giving you the name/email of the colleague without an introduction.
Replied Negative - Wrong Identity: Prospects replied notifying that they are not the right person and did not forward / connect you to a relevant person OR stating that they are no longer in the listed position.
Accounts/Companies to which a prospect belongs with the status Replied Negative - Wrong Identity are qualified for re-targeting.
Replied Negative - Not Interested: Prospects replied notifying that they are not interested in your service/call to action.
Replied Positive - Next Stage: Prospects that have replied with the intention of following your call to action.
Replied Positive - Referral: Prospects that introduced you to a colleague who is more relevant.
Finished: Prospects that have never replied to any emails or messages in your campaign.
Accounts/Companies to which a prospect belongs with the status "Finished" are qualified for re-targeting.