hubsell data is segmented through the status of the prospect. Each status has a meaning and is assigned either automatically by hubsell or manually by the user.

In this FAQ, we list all the statuses that are currently present in hubsell, when the statuses are assigned and what they mean.

New: new prospects which have never been targeted before by the user.

All prospects are automatically assigned the status "New" once they have been provided into the user's account.

In Cadence: prospects which have been added to a cadence but have not yet been emailed.

Delivered: prospects that have been emailed at least once.

Bounced: prospects that which did not receive an email due to their email not being invalid.

Opened: prospects that have opened an email of yours (each open counts as one).

Auto: prospects that sent an automatic reply such as Out of Office, Sick-leave, Paternity/Maternity leave etc.

Unsubscribe: prospects that have asked to be unsubscribed or clicked on the link to unsubscribe.

Replied: prospects that have replied and not been identified as a specific type of reply.

Any reply status stops the sequence of follow-up emails.

Replied via another contact: prospects replied notifying that a colleague of theirs has replied or is in touch with your company.

Replied Neutral - Postponement: prospects that want to take the next steps, follow the call to action, or reconnect at a later date AND do not state that they are not interested.

Replied Neutral - Referral: prospects replied notifying that they forwarded the email to a colleague or giving you the name/email of the colleague without an introduction.

Replied Negative - Wrong Identity: prospects replied notifying that they are not the right person and did not forward / connect you to a relevant person OR stating that they are no longer in the listed position.

Accounts/Companies to which a prospect belongs with the status Replied Negative - Wrong Identity are qualified for re-targeting.

Replied Negative - Not Interested: prospects replied notifying that they are not interested in your service/call to action.

Replied Positive - Next Stage: prospects that have replied with the intention of following your call to action.

Replied Positive - Referral: prospects that introduced you to a colleague who is more relevant.

Finished: prospects that have never replied to any emails, messages or follow-ups in the default period of five days (can be changed).

Accounts/Companies to which a prospect belongs with the status "Finished" are qualified for re-targeting.

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