if the search does not start, it can have multiple reasons:
Are you using the newest version of the plugin?
check the version number under chrome://extensions
download the newest version of the plugin from settings > chrome extention
check this article if you want to know how to install the plugin
Are you using the correct Sales Nav URL for the sourcing?
do not use "saved searches"
use full URLs instead (check this article)
Is your LinkedIn language English?
change your language to English here
Statuses of the sourcing process
Please go to segments > searches. Here you can see the following statuses:
Queued: Your search will begin the next morning.
Completed: All the prospects sourced from Sales Navigator have been finished.
Failed: Your search failed.
Please click the 3 dots on the right side and open the logs. Here you can inspect
the status of your search as seen below:
Success: The sourced prospects have been completed.
Skipped: The prospect could not be sourced because some of the required information was missing.
Reconnect: Reconnecting your LinkedIn account will be necessary.
If you are still having trouble with your search, feel free to reach out to our support team.